Your browser does not support JavaScript!
Logo: Western University Canada
RezNet
The Primary Internet Service Provider for Students at Western Residences
Logo: Housing at Western University

RezNet's Hiring Process
Welcome to RezNet's employment page!

RezNet isn't just about computers. It's about People! Not sure about your technical skills? Don't worry - we teach you everything you need to know. If you already have technical skills, we give you the opportunity to apply your computing knowledge and get paid.

Being a part of the RezNet Team means:

  • Flexible student hours
  • Great team environment
  • Convenient on-campus location
  • Competitive pay rate

If you're in first year and want to help out fellow students next fall, apply now! You'll find everything you need here to get started.

Join the RezNet Team!

 

Recruiting Timelines

Deadline for Applications
January 11, 2018
Interviews Start
January 2018
Employment Offers
Early February 2018
 
 

Job Description

The Fall RezNet Staff member provides technical support to students living in residence on at Western University, Brescia University College, and Huron University College.

Read full job description

Responsibilities

The Fall RezNet Staff member provides technical support to students living in residence on at Western University, Brescia University College, and Huron University College. They provide technical assistance over the phone on the RezNet Hotline, and in person assistance in student's rooms. They must write detailed, relevant, and accurate tickets to document customer service interactions. They will act as a positive influence on the RezNet student staff team, maintaining a personable and approachable manner with all customer and staff interactions. The successful candidate will have the ability to work with students from a variety of racial, cultural and lifestyle backgrounds. The incumbent will take guidance from their supervisor, and work productively and courteously with their work team and other members of the Western community.

Time Commitment

Workload is heaviest at the very beginning of the year and becomes much lighter with more flexible hours after the 2nd or 3rd week of September. RezNet Staff members should expect to work 25 - 35 hours during the week prior to the start of classes in September. Once classes begin in the fall, the commitment will be 6 - 12 hours a week. Exceptions will be made for night classes and other academic responsibilities. By the end of September, time commitment will lessen to 3 - 6 hours a week. In late September, Fall RezNet Staff can apply to become Full year staff members. Full Year RezNet Staff continue through until the end of April.

Qualifications

  • The Fall RezNet Staff member will be friendly and approachable, has effective communication skills, and has experience in providing customer service.
  • S/he will have the ability to interact professionally with a diverse group of students and can work productively in teams.

Education

  • The Fall RezNet Staff member must be a currently enrolled, full time Western University student.
  • The successful candidate must be able to participate in paid job training and seasonal preparation starting one week prior to Labour Day.

Experience

  • S/he must have prior experience in providing customer service and/or in providing technical support

Skills, Abilities & Expertise

  • Written and verbal communication skills to express ideas clearly, and adapt communication style to suit the situation and audience
  • Ability to write relevant, complete, and accurate tickets for customer interactions
  • Ability to maintain a positive, outgoing attitude with genuine customer service orientation
  • Ability to follow processes and practices with high attention to detail
  • Demonstrates integrity and works in accordance with Western's policies and procedures
  • Effective oral and written communication skills
  • Ability to interact professionally with a diverse group of clients and staff
  • Ability to work productively in teams and take direction well
  • Experience providing technical support via telephone and in-person interactions
  • Experience in both Windows and OS X operating systems
  • Demonstrates willingness to tackle difficult problems or calls
  • Personable and courteous in working relationships with colleagues, students and the public
  • Ability to prioritize and organize a fluctuating work load, working effectively with little direction
  • Ability to work independently and effectively as a member of the team to achieve department goals
  • Ability to work in a manner that is compliant with confidentiality requirements as applicable

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume. Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. In accordance with Canadian Immigration requirements, priority will be given to Canadian citizens and permanent residents.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources at hrhelp@uwo.ca or phone 519-661-2194.

Please Note:

Participation with the RezNet Team requires conflicting time commitments that would normally preclude participation on the Soph, Residence Council, and Residence Staff positions.

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Close

Cover Letter & Resume

A complete application for the RezNet Fall Staff Member will include both a cover letter and resume.

See what to include in your cover letter & resume

Your cover letter should explain why you are interested in applying for the RezNet Team, and what skills and/or experiences would qualify you for the job. Be sure to read the job description carefully before writing your letter. The format and tone of the letter should be professional. The cover letter must be attached to your online application in the section provided.

Your resume should briefly summarize your work experience, and achievements. The resume should be attached to your online application in the section provided.

Close

After You Apply

If you are selected for interview, you will receive an email asking for your availability for an interview in early January. Additionally, you will be required to provide two completed references before a RezNet employment offer can be made.

Working at Western Process

The online application for the RezNet Fall Staff member position is hosted on Working at Western. Before proceeding to the application, please carefully read the following instructions.

Check out application instructions
  1. Register/Log-in

    The first time you apply for a job on Working at Western, you will need to select Register Now and set up an account. If you have previously applied for a job through this website, you will need to log-in to the account you set up previously.

  2. Select the RezNet Fall Staff member job listing with reference number 11587
  3. Click Apply Now and complete all sections of the online application
  4. Attach an updated resume and cover letter
  5. Click Save and Submit

For more information about what RezNet is looking for in your resume and cover Letter, please visit the Cover Letter & Resume section.

Close

Online Application

Please apply on or before January 11, 2018.

Employment F.A.Q.

Here are some selected employment related F.A.Q.s.

Read F.A.Q.

What is the time commitment for a Fall RezNet staff member?

Workload is heaviest at the very beginning of the year and becomes much lighter with more flexible hours after the 2nd or 3rd week of September. RezNet Staff members should expect to work 25 - 35 hours during the week prior to the start of classes in September. Once classes begin in the fall, the commitment will be 6 - 12 hours a week. Exceptions will be made for night classes and other academic responsibilities. By the end of September, time commitment will lessen to 3 - 6 hours a week. First year students on the RezNet team do not work during Orientation Week, so that they can take full advantage of all activities during that week.

 

When do positions begin?

The RezNet Fall Staff member position begins Sunday, August 26, 2018.

 

Is there paid training involved?

Yes! At RezNet, we will teach you everything you need to know in order to provide support to students. RezNet staff must be able to participate in paid training and seasonal preparation starting in August. Participation with the RezNet Team requires conflicting time commitments that would normally preclude participation on the Soph, Residence Council, and Residence Staff positions.

 

What is RezNet looking for in a successful candidate?

A successful candidate will have the ability to work with students from a variety of racial, cultural and lifestyle backgrounds. RezNet staff are expected to demonstrate effective communication skills, leadership potential, an appreciation for differing viewpoints, a willingness to accept responsibility and a sincere interest in working with students.

 

Does RezNet hire incoming first year students out of high school?

Yes, RezNet has hired a small number of incoming first year students in the past. However, for most incoming first year students, it is most beneficial to apply for the RezNet Team in the winter of their first year. At this point, most students are more aware of their academic load, and have settled into the Western community.

 

Does RezNet have an Internship program?

Yes! Some coordinator positions can be modified to suit co-op or internship programs for a variety of faculties ranging from Information and Media studies, Management and Organizational Studies, Engineering, Computer Science, Social Science, Arts, etc!

 

These are some selected employment related F.A.Q.s. If you have any other questions, please check out our full list of F.A.Q.s here.

Close
 
 
 
 
 
 
 
 
 
 
Now Hiring
 
Start RezNet's Hiring Process

Please carefully read all of the information found under "Join the RezNet Team!" before submitting your application.

More about the RezNet Team
Meet Our Staff
Contact Us

If you have any questions about apply for the RezNet Team, or RezNet's hiring process please email reznet.employment@uwo.ca.